Jumat, 26 Maret 2010

The Service Sucks

For the second time this month, my Internet was down and this time it was for three days. As an author, I am totally dependent on e-mail and Web browsing for research.

Don't you just love calling service departments? I was put on the indefinite hold until the next technician would become available, only to wait a life time to have a recorded message come on informing me that my area was DOA. Why couldn't they just let me hear that recording when I punched in the code that tells them exactly what area I am in? Obviously, my time is not as valuable as theirs.

I did a study of my telephone service (which is Quest) and my television service (with is Direct TV), vs. my Internet service (which is Commspeed), and guess what folks? No comparison! I can't remember the last time my TV or phone went out.

You might say, "So change your Internet service." Now that's a thought...except everyone and their mother has my e-mail address, including all my Web sites. Spending days making the change doesn't appeal to me much, but I guess I may have to bite the bullet.

How about I pro-rate the days lost and deduct it from the service fee? Yeah, right...and watch my credit rating go in the toilet along with their service!

I know, no one likes a cry baby, but what the hell, this is my blog and I can cry if I want to.


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